Receptionist
Job Type: Full Time | Job Location: New Hartford, NY | Job Level: Entry Level
Job Type: Full Time
Job Location: New Hartford, NY
Job Level: Entry Level
Job Summary
The Receptionist will be responsible for managing the front desk operations and providing excellent customer service to clients and visitors. This role involves greeting patients, answering phone calls, scheduling appointments, and handling administrative tasks to ensure smooth operations within the healthcare facility. The Receptionist will serve as the first point of contact for clients and must maintain a professional and welcoming environment.
Education and Experience
- High School Diploma or equivalent
- Previous experience in a healthcare setting preferred
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office Suite and other relevant software
- Ability to handle multiple tasks simultaneously
Knowledge
Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Skills
Basic Skills
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking: Talking to others to convey information effectively.
Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills
Service Orientation: Actively looking for ways to help people.
Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
Technical Skills
Operation and Control: Controlling operations of equipment or systems.
Operation Monitoring: Watching gauges, dials, or other indicators to make sure a machine is working properly.
Primary Job Duties
- Greet and welcome patients and visitors in a friendly and professional manner.
- Answer and direct phone calls to appropriate staff members
- Schedule and confirm patient appointments.
- Maintain patient records and ensure confidentiality.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
- Provide information to patients and visitors regarding services offered.
- Ensure the reception area is tidy and presentable.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
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A Health Medicine is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our patients and contributing to the financial success of the organization, its patients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative